ShoreTel NewsFebruary 2009
Products and ServicesPartner and DevelopersSupport ServicesAbout Shoretel

Is Your Customer King or on Hold?

VoiceCon Orlando logoCustomer contact is where business is won and lost, but executing on a customer contact strategy can be challenging because of complex and inflexible contact center technology. Next-generation contact center solutions mould around the customer's business process using the power of a distributed unified communications (UC) system.
Read the article.


All Together Now: Boost Productivity with Integrated Communications and Collaboration

When the corporate mantra becomes "Do more with less," integrating IP telephony and collaboration tools into a unified communication (UC) system can bring about that desired efficiency. Learn how ShoreTel offers customers the freedom to choose integration with Microsoft Office Communication Server (OCS) and Lotus Sametime, while delivering a best-of-breed UC solution.
Read the article.


Events

Unified Communications logoUnified Communications
Unified Communications Expo is an opportunity for visitors to listen to world-class speakers from vendors, enterprises, analysts and consultants, in five themed seminar theatres. Join us March 11 to 12 at London, Olympia National Hall. Learn more.


VoiceCon Orlando logoVoiceCon
Get the reliable information, resources and perspective you need to fulfill the promise of the new framework for enterprise communications and meet the challenges of a leaner organization.
Join ShoreTel March 30 to April 2 in Orlando at VoiceCon.


ShoreTel Live: Weekly Interactive Demo
Want to see why the industry is raving about ShoreTel? From the convenience of your office, attend this live, weekly Web presentation led by a ShoreTel system engineer every Friday at 1pm Eastern/10am Pacific. During this 90-minute demonstration, you will receive an introduction to ShoreTel, an overview of ShoreTel's distributed architecture, and a guided tour of ShoreTel products.
Register now.



Case Study: Washington State Employees Credit Union Invests in ShoreTel

When Washington State Employees Credit Union (WSECU) was faced with handling 180,000 incoming calls a month on its outdated phone system, it realized it was time to look for a better solution. After an extensive review, WSECU decided that a ShoreTel Pure IP Unified Communications solution best served its members' needs. Learn how WSECU saved on annual maintenance costs, while reaping the benefits of ShoreTel's many capabilities.
Watch the video.



IN THIS ISSUE
Is Your Customer King or on Hold?
All Together Now: Boost Productivity with Integrated Communications and Collaboration
Events
Case Study: Washington State Employees Credit Union Invests in ShoreTel
ShoreTel Blog
ShoreTel Press
ShoreTel in the News
CUSTOMER QUOTABLES

“We saved on average about 30 percent in our overall budget for maintaining our phone system.”

Tony Hildesheim, Washington State Employees Credit Union

SHORETEL BLOG

Check out our latest blog posts.

  Nortel Demise Marks the Beginning of a Huge Category Shift
  CEBP and the Open UC Ecosystem
  A Year In Review
SHORETEL PRESS
  ShoreTel Integrates Voicemail with Highly Reliable Distributed Architecture
  ShoreTel Begins Field Trial of Unified Communications Plug-In for IBM Lotus Sametime
SHORETEL IN THE NEWS
  Bloomberg: Nortel Customers Opt to Stick Around After Bankruptcy
  No Jitter: What's Ahead for Nortel and Its Customers?
  South Florida Business Journal: TechWeb's VoiceCon Orlando 2009 Focuses on Enterprise Communications Efficiencies
  TMCnet: AME Info, Abu Dhabi, United Arab Emirates, Telecommunications Briefs