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Welcome,
 After years in the field implementing hundreds of IP telephony systems, ShoreTel implementation services project manager Norm Jones has seen all kinds of issues crop up as organizations make the switch to converged voice/data networks. Find out the seven most common deployment mistakes he’s seen on the job — and steps you can take to avoid these issues. Read the article.
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Selling a Unified Communications (UC) strategy to your executives may take some effort, but with a business-savvy approach and solid research to back up your case, you can get management to underwrite a UC solution that will improve the way your organization does business at every level. Learn the three steps that Nemertes Research recommends to justify your organization’s investment in UC. Read the article.
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 When growing independent financial planning firm Halliday Financial was faced with the challenge of streamlining its communications, it chose a ShoreTel® Pure IP Unified Communications solution. The ShoreTel system, installed at four locations, directly improved the quality of interaction with its clients. Learn how ShoreTel enhanced Halliday Financial’s productivity and customer service, improving its bottom line. Read the case study.
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Events
VoiceCon: Learn to plan, build, deploy and support your enterprise IP Telephony platform at VoiceCon. Join us March 17 to 20 in Orlando, FL. If you’re going to Voicecon, contact us so we can set up a meeting.
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“The ShoreTel IP telephony system allows us to set up communications so that we are able to have a much more direct impact on the quality of the initial phone interaction with clients. We’re delivering a consistent message and consistent quality care.”
— Andrew Halliday, President/CEO, Halliday Financial
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