ShoreTel News

October 2007

Welcome,

Considering IP Telephony? Don’t Overlook Disaster Recovery

Evacuation Route As you consider the move to IP telephony, consider how your organization would recover from a small power outage or a large-scale natural disaster. Here are six key questions to ask that will guide the preparation of a disaster recovery plan for your IP phone system.

Learn the benefits of creating a disaster recovery plan for your IP phone system.

Improve Customer Service with IP Call Recording

Call recording has many uses. Businesses can use call recordings to improve customer service to make sure that high levels of service are extended to each and every person calling.

Learn how call recording and archiving can help your business meet regulatory requirements and improve service

Case Study: Georgia's "Technology U" Awarded Prestigious Best Practices Award for ShoreTel Implementation

Georgia's Southern Polytechnic State replaced its outdated telephone system with a best-in-class ShoreTel IP telephony system. That decision led to more than $200,000 in savings per year and improved user and student services productivity. Learn why this school selected ShoreTel.

Events

VoiceCon Tour 2007: Reality Check on Unified Communications
Get the real information about Unified Communications at VoiceCon Tour. Find out what Unified Communications can mean for your network, organization, and career. Join us to learn how to migrate your network and organization to next-generation enterprise communications. Learn more about VoiceCon Tour.

October 17, 2007 - Toronto, Ontario
October 24-25, 2007 - New York, NY
November 1, 2007 - San Francisco, CA
November 15, 2007 - Chicago, IL

IP’07
The most relevant of all European events, IP’07 covers mobility, IP networks and the convergence of data, voice and video. Join us October 16 - 17 in London. Learn more.

IN THIS ISSUE

	Disaster Recovery Must be Part of Your IP Telephony Plan
	Improve Customer Service with IP Call Recording
	Case Study
	Events
	ShoreTel in the Press
	ShoreTel News

CUSTOMER QUOTABLES

“We won a Board of Regents Best Practices Award for Information Technology with this ShoreTel implementation. It was a clear choice at the beginning, and daily we see more and more benefits derived from the new ShoreTel VoIP system.”

— Bill Gruszka,
Southern Polytechnic State

SHORETEL IN THE PRESS

	Unified Communications: Getting the Foundation Right
	Rust Report: IP Telephony Fix at Insolvency Group

SHORETEL NEWS

	ShoreTel Presented at ThinkEquity Conference John W. Combs, ShoreTel chairman, president and CEO and Mike Healy, ShoreTel CFO, presented to the investment community at the ThinkEquity Partners' Fifth Annual Growth Conference.
	Inc. Magazine Recognizes ShoreTel as One of the Fastest Growing Companies in the United States IP telephony leader placed on Inc’s Prestigious Inc. 5000 List.

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