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ShoreTel's Customer Satisfaction Manifesto
 ShoreTel's
passionate pursuit of customer satisfaction touches every aspect of the
company’s operations. With a foundation of product excellence and
outstanding services, ShoreTel's customer satisfaction program ensures
that customers and partners are consistently delighted. Most companies
pay lip service to customer satisfaction. ShoreTel is an exception. Learn how ShoreTel puts customer satisfaction into action.
On the Record with Call Recording
Integrating call monitoring and recording into your new IP telephony
network helps your call center improve service and increase business
productivity. Recent advances in call recording solutions make them
affordable for businesses of all sizes. Learn how call recording can help improve your customer service.
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Quick Fact: Ring Your Cell Phone and Desk Phone
With ShoreTel, you can "twin" your inbound calls to both an internal
ShoreTel IP phone and an external cell phone and switch between them.
Did you know ShoreTel can do that? Learn more about using the ShoreTel phone system.
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Sioux Falls Switches to VoIP for Savings and Responsiveness Improvements
 The City of Sioux Falls, SD chose ShoreTel for a complete solution of IP phones and voice switches that helps employees improve productivity and enhance customer satisfaction. Emergency calls to 911 provide crucial location information that helps emergency response personnel quickly and easily locate the caller. The city, which handles over a million calls a year, saves $30,000 per year in line costs. Read the case study.
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Quick Poll: VoIP Installation Goals
Lower costs, desire to converge voice/data network, or something else?
What are the primary reasons your company is implementing VoIP? Click here to take our poll.
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Events
VON Enterprise
Migration to IP PBXs is just the beginning of transformation. Business
will provide employees and customers with unprecedented access to
content, collaboration and control. Learn about the new systems,
applications, and a totally new way of doing business. VON takes place December 4-6 in Atlanta.
VoiceCon Spring 2007: Build Your IP Telephony Platform
Bigger and better than last year. Make your plans to attend VoiceCon on March 5-8 in Orlando. Learn more.
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IN THIS ISSUE |
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CUSTOMER QUOTABLES |
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We’ve seen immediate customer satisfaction improvements. I hear positive comments about the ShoreTel phone system from everybody.
Ed Castle, City of Sioux Falls
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IP TELEPHONY IN THE NEWS |
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SHORETEL NEWS |
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SHORETEL IN THE PRESS |
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ShoreTel Gets the VoIP Votes
— Communications News
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AMA TechTel and ShoreTel Help National Travel Systems Consolidate its Communications
— eWeek
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